Privacy Policy

This Privacy Policy explains how EternaWell Peptides (“we,” “our,” or “us”) collects, uses, and safeguards information when you visit our website or place an order.

1. Information We Collect

Information you provide. Name, email address, phone number, billing and shipping addresses, order details, account credentials, and any information you include in support messages or newsletter signups.

Payment information. Card and payment details are collected and processed by our payment providers. We do not store full payment card numbers on our servers.

Information collected automatically. IP address, browser type, device information, referring pages, and on-site activity collected through cookies and similar technologies.

Transaction and eligibility information. Research materials viewed or procured, procurement cart activity, research order history, acknowledgments made at procurement checkout, fraud-screening results, and records reasonably necessary to confirm purchaser eligibility and comply with our Research Use Only restrictions.

2. Sources of Information

We collect information directly from you, automatically from your browser or device, and from service providers involved in payment processing, fraud prevention, analytics, hosting, and order delivery.

3. How We Use Information

To process, fulfill, and ship your orders;
To communicate order confirmations, shipping updates, and support responses;
To verify eligibility and prevent fraud or prohibited use;
To operate, maintain, and improve the Site and our catalog;
To send marketing or newsletter messages where you have opted in;
To protect the security, rights, and integrity of EternaWell, our researchers, and our service providers; and
To comply with legal, tax, accounting, and regulatory obligations.

4. Cookies and Similar Technologies

We use necessary cookies to keep your procurement cart, procurement checkout, researcher account, and security features working. We may also use preference and analytics technologies to remember settings and understand Site usage. You may control cookies through your browser or any consent tool made available on the Site, although blocking necessary cookies can prevent procurement cart, login, or checkout functions from operating correctly.

5. How We Disclose Information

We do not sell your personal information. We share information only with:

Service providers who host and secure the Site, process payments, prevent fraud, provide analytics or communications, and fulfill and ship orders;
Professional advisors, where reasonably necessary;
Authorities, where required by law, subpoena, or to protect our legal rights;
A successor entity in connection with a merger, acquisition, or sale of assets.

These recipients may process information only for the services they provide or as otherwise allowed by law. We do not disclose personal information for cross-context behavioral advertising without providing any notice or choice required by applicable law.

6. Data Retention

We retain personal information only as long as reasonably needed for the purposes described here. Retention periods vary by record type and may account for order fulfillment, purchaser support, fraud prevention, warranties or disputes, tax and accounting rules, legal obligations, and enforcement of our agreements. Information is deleted or de-identified when it is no longer required, subject to lawful backup and archival practices.

7. Data Security

We use administrative, technical, and physical safeguards designed to protect your information, including encrypted transmission at checkout. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Choices and Rights

Depending on where you reside, you may have the right to request access to, correction of, deletion of, or a portable copy of certain personal information, and to appeal a decision concerning a request. You may also have rights to limit certain processing or disclosures. We will not discriminate against you for exercising a privacy right.

To submit a request, contact contact@eternawellpeptides.com and describe the right you wish to exercise. We may need to verify your identity and authority before acting. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and direct identity verification. We may deny or limit a request where an exception applies, including where information must be retained for transactions, security, taxes, legal compliance, or claims.

You may opt out of marketing email at any time using the unsubscribe link in the message. Transactional and account communications will still be sent when necessary.

9. Do Not Track and Global Privacy Signals

Some browsers transmit “Do Not Track” or preference signals. Because no uniform standard applies to every signal, the Site may not respond to all such mechanisms. Where applicable law requires recognition of a supported opt-out preference signal, we will process it as required.

10. Children’s Privacy

The Site is not directed to individuals under 21, and we do not knowingly collect personal information from anyone under 21.

11. Third-Party Links and Services

The Site may link to third-party websites. We are not responsible for their content or privacy practices.

12. International Visitors

EternaWell currently serves and ships within the United States. If you access the Site from another country, you understand that information may be processed in the United States, where privacy laws may differ from those in your location.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision.

14. Contact

Privacy questions or requests may be sent to contact@eternawellpeptides.com